Duty Operations Supervisor

Bailey Finch Recruitment Specialists have pleasure in assisting our client with the role of Duty Operations Supervisor who support the Management team in managing the Cargo Warehouse operations.

Key Responsibilities:

Operational Focus
•    Ensures completion of shifts tasks and processes all paperwork necessary to ensure a smooth operation.
•    Monitor the operation and report any customer issues to the Duty Manager.
•    Ensure a comprehensive handover to colleagues on next shift.
•    Undertake the roles and responsibilities of the Terminal Manager or Duty Manager when required.
•    Responsible for the delivery of SLAs and the contractual obligations to the customer.
•    Ensure continuous effective customer service delivery at all times.
•    Ensure compliance of Health, Safety and Security policies and procedures on your shift.

Staff Focus
•    Supervision of all staff on a shift basis and responsibility for staff timekeeping.
•    Ensure all company-related information and operational updates are effectively communicated to all staff.
•    Involvement in the performance management process for staff; providing feedback,  praise and informal counseling to staff where necessary and mentoring new starters.
•    Take an active part in planning staff training in order to maintain the skills required to effectively and efficiently serve the customer; identifying training needs and development plans for all staff.
•    Upholding staff discipline and ensuring company codes of conduct are adhered to.
•    Take an active part in motivating the shift and resolving any staff issues by maintaining workplace ethics.

Desirable Skills, Experience and Knowledge

•    Thorough working knowledge of the airfreight handling business and an awareness of customers' requirements and procedures.
•    Ability to motivate, lead and supervise staff.
•    Excellent team player who displays leadership skills, demonstrating dependability, flexibility and initiative.
•    Able to demonstrate strong customer service and problem resolution skills.
•    Excellent interpersonal and communication skills in order to effectively communicate with staff and customers face-to- face, over the phone and in writing.
•    Good administration, PC and keyboard skills.
•    Tact and diplomacy.
•    Cultural awareness of customer base.

If this sounds of interest to you, please forward your cv in the first instance to Bailey Finch Associates who are acting as a recruitment agency with this vacancy.