Assistant Branch Manager

Bailey Finch Associates are delighted to assist our client with the role of Assistant Manager which is based in Inverness reporting to the Branch Manager.

The role is responsible for managing all branch functions in order to achieve budgeted contribution by meeting or exceeding the requirements of our  clients customers through cost effective and innovative operational management.

Key Requirements:

Finance
•    Develop annual branch budget for discussion with senior management
•    Develop sales and distribution plans to achieve budget
•    Ensure that branch operational costs are maintained within budget
•    Provide regular and ad hoc sales and operation reports as requested.

Leadership
•    Recruit, induct, train, and retain staff of the required number and calibre
•    Continuously assess branch and sales staff against identified performance criteria
•    Ensure all training requirements are met and regularly reviewed and development plans identified where appropriate.
Operational efficiency
•    Maintain inventory in line with budget
•     Maintain fleet  operations in line with legal requirements and transport policy

Sales

•    Develop and implement sales plan that is focussed upon gaining new customers and expanding business levels with existing customers
•    Organise branch sales resources to generate sufficient sales and margin to achieve budgeted contribution
•    Project manage tender process involving all relevant areas of the business to ensure tender is financially viable and commercial risk is minimised
•    Manage, support and coach sales staff
•    Ensure that all staff are kept informed of relevant information on sales, promotional and distribution initiatives to ensure market maximisation
•    Support all areas of sales by provision of specific area sales reports on branch activities and performance.

Customer service
•    Ensure all staff focus on the customer and find ways to meet customer needs converting business strategy into practical day to day activities
•    Instill a customer service ethic throughout the branch so that queries are dealt with efficiently.
•    Ensure customer service level meets company objectives, through measuring and taking corrective action where necessary.
•    Ensure there is an active interface between telesales, sales and operations.

QUALIFICATIONS & EXPERIENCE
•    Demonstrates the ability to develop/apply KPI’s to measure and improve operational and sales performance
•    Demonstrates effective team management
•    Demonstrates successful sales experience
•    Demonstrates successful operational management experience