Bailey Finch - Recruitment Associates
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Wellness Team Leader

Job Id: 1605

Contact: Tina Jennings

Salary: 45k

Contract Term: Permanent

Contract Type: Full Time

Expires: 22 August 2016

Location: Dorset

Bailey Finch Associates are delighted to assist our client with the role of Wellness Team Leader within their business.

Wellness Team Leader – Dorset

Wellness Team Lead is required to manage the Wellness Coaches and ensure they are delivering a consistent service to clients, are compliant with job requirements and receive an appropriate level of supervision to enable them to carry out their roles. The Team Lead will also be required to carry a small case load of clients to ensure they meet the standards of the competency framework

In this role, you will supervise and motivate a work team to achieve team objectives, including meeting the company's standards of production and quality while maintaining applicable turnaround times and standards. You will lead by example with a positive attitude and demonstrate the fundamentals of being a team player.

You will:
-Ensure a timely acknowledgement and response to all authorization documents received providing appropriate feedback to address processing issues
-Administer the process for handling authorizations received from non-participating providers
-Respond to provider inquiries that have been received by the escalation and case resolution department in a timely manner
-Communicate with provider and/or office staff, various health plans administered and/or other employees to research and verify information provided on authorization documents when appropriate using a professional, courteous and cheerful manner
-Supervise the process for accurate additions of new patients to the patient database
-Facilitate team staff meetings in order to review and implement processes that allow for smooth and efficient operations
-Review with management individualized reports reflecting daily production and quality in order to accurately measure and monitor predetermined company, position and individual goals
-Work together with all staff members, as well as other departments, to resolve issues and assist each other

Required Qualifications:
-2+ years of Supervisory experience - Previous experience supervising remote employees.
-5+ years of Customer Service experience
-Intermediate (or higher) level of proficiency with Microsoft Office

Preferred Qualifications:
-Associate's or Bachelor's Degree.
-Managed Care experience in a Care Coordination role.
-Previous Call Centre experience

If this role sounds of interest to you please forward your cv in the first instance to Bailey Finch Associates who are acting as a recruitment agency with this vacancy.