Sales Office Manager
Job Id: 2618
Contact: Tina Jennings
Salary: £neg
Contract Term: Permanent
Contract Type: Full Time
Expires: 12 February 2017
Location: Birmingham
Bailey Finch Associates are delighted to assist our client with the role of Sales Office Manager.
The role entails responsibility for the day-to-day management of the Customer Sales Team, controlling and developing branch-based sales and margin in line with Company standards of performance
Requirements
• Achieve Branch Sales and Margin Targets
• Recruit, induct, train, and retain staff of the required number and calibre
Continuously assess staff against identified performance criteria and address issues of performance and conduct
• Ensure all training requirements are met and regularly reviewed.
• Develop and implement sales plan that is focussed upon retaining and expanding business levels with existing customers and gaining new customers
• Ensure targets are clearly understood by the team and met on a consistent basis.
• Develop and maintain a close working relationship with the Field Sales team in order to ensure effective co-ordination of sales activities.
• Ensure that customer orders are processed accurately and in a timely manner
• Ensure speedy and effective resolution to customer queries.
• Continually seek to improve communications between Branch functions to achieve highest levels of customer service
• Manage staff with due regard to health and well-being at work
Skills and Competencies:-
• Provides support, development and coaching to team members.
• Demonstrates an ability to delegate and recognises and demonstrates the importance of giving time to others.
• Collaborates with peers and appropriate internal stakeholders, particularly in order to resolve and minimise customer queries and complaints.
• Seeks out the input of others where needed.
• Accepts challenging and stretching goals for self and the team and constantly reviews and monitors progress against the agreed targets.
• Takes responsibility for developing own ability and ensures the team benefit from relevant and exiting capability initiatives.
• Shares talent information and resources. Is open to change, adapts well and collaborates in its implementation.
• Demonstrates a desire to understand customer needs, listens to what they are saying, and demonstrates awareness of their goals.
• Manages customer’s contractual requirements, requests and concerns quickly with efficiently. Nurtures good customer relationships and capitalises on commercial opportunities while recognising the line between profitable and non-profitable customer service.
• Monitors and manages customer service performance objectives/ Establishes and sets customer based KPI’s, gains team ‘buy-in’ to let the goals and supports the team in their achievement.
• Conveys thoughts, information and proposals clearly and articulately with a high degree of literacy.
• Plans own workload well, setting goals, timelines and milestones as appropriate. Sets numerical targets and goals for the team